About Us The Home of Golf are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at tom@thehomeofgolf.co.uk. Our Contact details: The Home of Golf 23 Ormidale Terrace Edinburgh EH12 6DY Scotland, UK Phone: 0131 563 0300 Fax: 0870 1354614 Email: tom@thehomeofgolf.co.uk Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and add them to your shopping cart. After you have finished your selection, proceed to "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. We accept most Credit and Debit Cards which are securely processed. We do not charge for any item until it is ready to ship. Shipping And Handling All items are securely packaged. In most cases your item will be in its own packaging within a jiffy bag or other secure packaging. Your invoice will be attached to the front of your package within a "Documents Enclosed" wallet Delivery Schedule We dispatch orders Monday to Friday between 9:00am - 5:00pm (GMT) All items under 2Kg will be sent by First Class post; all items over 2Kg will be sent by Standard Parcel Service which takes 2-3 days. All European orders under 2Kg are sent by Airmail Small Packet Service. Your order will be dispatched within 24 hours of receipt of payment - if sending in a cheque please allow 3-5 working days for cheque clearance before your item is dispatched. If we are unable to dispatch an order within 24 hours you will receive an immediate email notification to this effect. All our products are well packaged so they arrive in excellent condition with you. Credit Card Security All credit card numbers are encrypted and are securely processed for us by Netbanx. They are not held in clear text on any web site. What is Netbanx? NetBanx makes it simple to have a secure payment system that operates over the Internet. NetBanx clears card transactions in seconds and cardholder accounts are directly debited. NetBanx is often described as the Internet equivalent of the card swipe machines used by retailers when processing payment by credit or debit cards. Developed in 1996 NetBanx is the most popular and longest standing generally available payment solution in the UK. Guarantee If you are unsatisfied with any of our products or the service you have received, please let us know. We aim to resolve any issues you have in a friendly and helpful manner. Reaching Us If you need to reach us, please email us on tom@thehomeofgolf.co.uk, alternatively, you can call on 0131 563 0300 or fax us on 0870 1354614 or write to us at The Home of Golf, 23 Ormidale Terrace, Edinburgh, EH12 6DY Privacy Policy The Home of Golf does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes Returns Policy If you are unsatisfied with the products received and would like to return the items, please email us for a returns number before returning the goods. This helps us identiy your return when it comes in and speeds up the refund process. Refunds are not issued without a return number. Thank you for your cooperation. The Home of Golf 23 Ormidale Terrace Edinburgh, EH12 6DY Scotland, Uk +44 (0)7803 929771